Intermediaries
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Service Updates
Initial Underwriting Turnaround
3 Days
Initial Underwriting Turnaround (Self-build)
4 Days
Average Offer Turnaround
9 Days
Telephone Service Levels
10 Seconds
Timescales are based on an average
Please note that these timescales are calculated using an average from the last 7 working days.
Affordability Calculator
Use our helpful affordability calculator to find out how much your client can borrow.
Calculate Now
Ask our underwriters!
Case enquiry form
Lending Criteria
Packaging Guide
Our guide can help you and your client to secure an offer quickly and efficiently.
Find out moreOur Networks and Mortgage Clubs
Meet Our People
Rated as “Extraordinary” by Best Companies, we know our people make the difference.
Call Our Intermediary Helpdesk
Our opening hours are: Monday, Tuesday, Thursday and Friday, 9am to 5pm and Wednesday, 9.30am to 5pm.