We’re Changing Our Branch Counter Hours from 3rd March 2025
Wed, 27 Nov 2024
Biddulph Branch - Hanley Economic

We remain committed to providing a face-to-face service through our branch network while ensuring these services meet the current and future needs of our Members.

Here’s everything you need to know about the revised hours and other ways to save and transact with us.

Impacted Branches

The following branches will have changes to their weekday counter opening times:

  • Festival Park – extended weekday counter hours.
  • Longton – reduced weekday counter hours.
  • Hanley – reduced weekday counter hours.
  • Newcastle – reduced weekday counter hours.
  • Biddulph – reduced weekday counter hours.
  • Stone – reduced weekday counter hours.

Revised Hours from 3rd March 2025

Weekday counter opening times for each branch are as follows:

Festival Park

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday: 9:00 AM – 12:00 PM

Longton

  • Monday to Friday: 9:00 AM – 3:00 PM
  • Saturday: 9:00 AM – 12:00 PM

Hanley

  • Tuesday to Friday: 9:00 AM – 3:00 PM
  • Saturday: 9:00 AM – 12:00 PM

Newcastle, Biddulph, and Stone

  • Tuesday to Friday: 9:00 AM – 2:00 PM

Note: There are no changes to Saturday opening hours.

Branch colleagues will be available from the branch closure time until 5:00 PM for pre-booked savings appointments, walk-in customers for new accounts, enquiries, and customer support.

Other Ways to Bank with Us

Our telephone lines remain available:

  • Monday to Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 12:00 PM

In addition, you can:

  • Use our online banking and mobile app to manage your accounts.
  • Visit our website for more information.
  • Contact us via telephone on 01782 255000.

Quick Reference Service Guide

Here’s how you can carry out common transactions:

  • Cash Transactions: Available in branch only.
  • Cheque Transactions: Available in branch or by post.
  • Electronic Transactions: Available in branch, by post, and online for eligible accounts.
  • Debit Card Credits: Available in branch, by post, online (for eligible accounts), and by telephone.
  • Balance/Transaction Enquiries: Available in branch, by post, online (secure messaging), and by telephone.
  • New Account Opening: Available in branch or online (depending on the account type).
  • Report Fraud: Available in branch, by post, online (secure messaging), or by telephone.
  • Amendments/Registrations to Existing Accounts: Available in branch or by post.
  • Provide Documents Requested by Hanley Economic: Available in branch or by post (certain documents may also be sent by email; please ask us for details).

For further assistance, visit one of our branches or call us at 01782 255000.

If you have any questions or concerns regarding these changes, please speak to a branch colleague or contact us.